Shop the B's Custom Pedal Collection for The Meowdulator & MORE!
Shipping & Returns
Thank you for visiting and shopping at BsMusicShop.com!
Following are the terms and conditions that constitute our Shipping Policy.
SHIPMENT PROCESSING TIME
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, text or telephone.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Free shipping on orders both over $249 and all guitars over $500 are only available to the lower 48 continental United States.
Shipment methods are either through USPS or UPS.
Delivery delays can occasionally occur.
Only seeing Local Pickup as an option?
You may have this as your only option because you may have selected an item which we don't ship. Unfortunately we don't have the bandwidth to ship amplifiers, extra large items or thing we deem too time consuming or fragile to ship.
You may inquire about shipping them to customer-service@bsmusicshop.com for a quote on shipping (or to more toss us a worthwhile offer to do so) but more than likely we will decline. We run very lean to make our customer service and shipping run smooth. Items which cause monkey wrenches in that often are better left for sale in our showroom floor.
SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES
BsMusicShop.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES, AND TAXES
BsMusicShop.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DAMAGES
BsMusicShop.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
Currently, we offer international shipping to the following parts of the world:
- Africa
- Algeria
- Angola
- Benin
- Botswana
- Burkina Faso
- Burundi
- Cameroon
- Cape Verde
- Comoros
- Congo
- Congo, the Democratic Republic of the
- Cote D'Ivoire
- Djibouti
- Egypt
- Equatorial Guinea
- Eritrea
- Ethiopia
- Gabon
- Gambia
- Ghana
- Guinea
- Guinea-Bissau
- Kenya
- Lesotho
- Liberia
- Libyan Arab Jamahiriya
- Madagascar
- Malawi
- Mali
- Mauritania
- Mauritius
- Morocco
- Mozambique
- Namibia
- Niger
- Nigeria
- Reunion
- Rwanda
- Saint Helena
- Sao Tome and Principe
- Senegal
- Seychelles
- Sierra Leone
- South Africa
- Swaziland
- Tanzania, United Republic of
- Togo
- Tunisia
- Uganda
- Western Sahara
- Zambia
- Zimbabwe
- Asia
- Bangladesh
- British Indian Ocean Territory
- Cambodia
- China
- Christmas Island
- Cocos (Keeling) Islands
- Hong Kong
- India
- Indonesia
- Japan
- Kazakhstan
- Korea, Republic of
- Kyrgyzstan
- Macao
- Malaysia
- Maldives
- Nepal
- Pakistan
- Philippines
- Singapore
- Sri Lanka
- Taiwan
- Tajikistan
- Thailand
- Timor-Leste
- Turkmenistan
- Uzbekistan
- Vietnam
- Eastern Europe
- Albania
- Armenia
- Azerbaijan
- Bosnia and Herzegovina
- Georgia
- Macedonia, the Former Yugoslav Republic of
- Moldova, Republic of
- Serbia and Montenegro
- Ukraine
- Serbia
- Montenegro
- Kosovo
- Middle East
- Bahrain
- Iran, Islamic Republic of
- Iraq
- Jordan
- Kuwait
- Lebanon
- Oman
- Qatar
- Saudi Arabia
- Turkey
- United Arab Emirates
- North America
- Anguilla
- Bermuda
- Canada
- Cayman Islands
- Greenland
- Guadeloupe
- Martinique
- Mexico
- Montserrat
- Puerto Rico
- Saint Pierre and Miquelon
- Sint Maarten
- Turks and Caicos Islands
- United States
- Oceania
- American Samoa
- Australia
- Cook Islands
- Fiji
- French Polynesia
- Guam
- Kiribati
- Nauru
- New Caledonia
- New Zealand
- Norfolk Island
- Northern Mariana Islands
- Papua New Guinea
- Pitcairn
- Solomon Islands
- Tonga
- Tuvalu
- Vanuatu
- Wallis and Futuna
- South & Central America
- Antigua and Barbuda
- Argentina
- Aruba
- Bahamas
- Barbados
- Belize
- Bolivia
- Brazil
- Chile
- Colombia
- Costa Rica
- Curaçao
- Dominica
- Dominican Republic
- Ecuador
- El Salvador
- Falkland Islands (Malvinas)
- French Guiana
- Grenada
- Guatemala
- Guyana
- Haiti
- Honduras
- Jamaica
- Nicaragua
- Panama
- Paraguay
- Peru
- Saint Lucia
- Saint Vincent and the Grenadines
- Suriname
- Trinidad and Tobago
- Uruguay
- Venezuela
- Western Europe
- Faroe Islands
- Gibraltar
- Holy See (Vatican City State)
- Iceland
- Liechtenstein
- Monaco
- Norway
- San Marino
- Svalbard and Jan Mayen
- Switzerland
- United Kingdom
- And the EU.
If you don't see your country here, please reach out!
RETURNS POLICY
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
Return shipping is the buyer's responsibility. You may ship the item back using the carrier of your choice, or request a prepaid return label from us. If you choose to use our prepaid label, the cost of the label will be deducted from your refund.
Non-defect returns may be subject to a restocking fee of up to 15%, assessed by B's Music Shop based on the item's condition, completeness of packaging and accessories, and signs of use upon return.
If your original order qualified for free shipping and is returned for any reason other than a defect or shipping error on our part, the outbound shipping cost incurred by B's Music Shop will be deducted from your refund.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Once we receive the returned item, it will be inspected and you will be notified of the status of your refund.
To start a return, contact us by email, call, or text. If your return is accepted, we'll send you instructions on how and where to ship your package — and a prepaid label if you've requested one. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions by calling or texting us at 989-773-0777.
DAMAGES AND ISSUES
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including instruments that come into contact with the mouth (harmonicas, recorders, etc.), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Custom-ordered items are non-refundable due to the nature of custom instruments. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
EXCHANGES
If your purchase is defective, damaged, or otherwise unsatisfactory, we will provide an exchange for the same product.
CREDIT
Once your return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued as either store credit or a refund to the original method of payment, at the discretion of B's Music Shop. Processing times vary by refund method and payment processor.
